Change of mind returns or refunds are not accepted.

Products cannot be returned or exchanged simply because the customer has changed their mind, ordered the wrong product, or no longer wishes to keep the product.

If you receive a faulty, damaged, or incorrect product, you must contact our customer support team within 24 hours of delivery

To raise a complaint, you are required to provide

• Your Order Number
• Clear photos of the product and packaging
• A complete unboxing video showing the package from the time it is opened 

The unboxing video may be required to verify the condition of the product at the time of delivery

Once a complaint is received, our team will review the provided information

The product may also be physically inspected by our team before an exchange or replacement is approved

Final approval of any exchange or replacement is at the discretion of the SANARIZ customer support team after physical inspection and verification of the product

If the product is confirmed to be faulty or defective due to a manufacturing or product-related issue, a replacement may be provided

For complaints reported within 24 hours of delivery, the replacement process will be initiated on the same day after the complaint has been reviewed and accepted by our team

Replacement is subject to product availability

SANARIZ reserves the right to refuse a return or exchange if

• The product shows signs of use, wear, or damage caused after delivery
• The product has been unwrapped, altered, modified, or misused
• Any original parts or accessories are missing
• The original box, packaging, manuals, tags, or other included items are missing or damaged
• The product does not match the condition in which it was delivered
• The complaint is submitted after the specified 24-hour complaint period
• The product has already been exchanged or replaced for the same complaint.
• The customer has already received an exchange for the same product or issue
• The product is found to be functioning properly after physical inspection

The customer support team has the right to approve or decline an exchange or replacement request based on the condition of the product, supporting evidence, and results of the physical inspection

Once an exchange or replacement has been provided for a product, a second exchange for the same product or complaint will not be accepted

All exchange and replacement requests are subject to verification and approval by SANARIZ.